Contact us
Small team, written replies, no call-centre script.
Contact information
On this page
1Hours
We answer Monday to Friday, 9:00 to 17:00 Pacific Time, and we are shut on US public holidays. Anything that lands outside those hours waits in the queue rather than vanishing, and gets picked up in order when the desk reopens. Expect a written reply inside one to two working days.
2The two addresses
Anything to do with an order — where it is, swapping it, sending it back, or a question about the pillow itself — goes to [email protected].
Anything to do with the data we hold on you — seeing it, correcting it, deleting it — goes to [email protected] instead, because those requests run on a statutory clock and are handled separately. Sending one to the wrong inbox only costs you a forwarding delay.
3What slows a reply down
Almost every drawn-out thread starts the same way: a message with no order number. We cannot look anything up from a name alone, so the first reply becomes a request for details and a day disappears. Quote the order number or the email address you ordered under, say plainly what went wrong, and attach a photo if the problem is something you can point a camera at. That is usually the whole conversation.
4Messages that are not from us
We do not ask for card numbers, security codes or passwords — not by email, not on the phone, not ever. Anything that does is somebody impersonating us; forward it to [email protected] and delete it.
5Where not to post a return
The address below is the registered office and takes formal correspondence only. Parcels sent there are not received by the warehouse and cannot be matched to an order. Returns go to a separate address that we issue with your authorisation — the returns page explains how to get one.
Colorado Doorways, Inc 5151 Bannock street 17 Denver CO, 80216 USA
5151 Bannock street 17 Denver CO, 80216 USA